Rerouted Frequently Asked Questions
HOW DO I SELL MY SECOND-HAND OUTDOOR GEAR ON REROUTED?
Easy - check out, and download, our stupidly easy App! Sell or donate gear nearly instantly. We will make sure your gear gets in front of people eager to buy that gear for their next adventure.
Reroute It, Sell It, Ship It, Get Paid. As soon as your gear sells, we send you a shipping label. Pack it up as efficiently as you can while protecting the gear. Then, when that gear has been delivered to the buyer, we'll send you your money. Get paid -> go play.
WHAT PERCENTAGE DOES REROUTED TAKE OFF THE SALE?
Rerouted receives a 10% commission on each sale.
WHO PAYS FOR SHIPPING?
The buyer always pays for shipping.
WHAT AM I RESPONSIBLE FOR AS THE SELLER?
The seller is responsible for getting the item packaged up and ready to ship within three days of notification of sale. We ask that sellers collect recycled boxes and envelopes ahead of time, so they have them available for packaging when their item sells. The seller will need to take the package to either USPS or UPS depending on the item label.
HOW DO I GET PAID?
You will receive payment once the item is delivered to the seller. We want you to sell your gear & are happy to work with you to find the best way to get you paid. PayPal, Venmo or an old school check are all possible - just let us know what you prefer.
WHAT CHARITIES DO YOU WORK WITH?
You can see and learn about our charity partners here, and help support their incredible efforts. We at Rerouted are proud to partner with each of them!
WHERE DO YOU GET YOUR STUFF FROM?
Our gear comes from rad outdoor enthusiasts who sell or donate their gear to us. We also work with local organizations (gear stores, guide outfitters, wilderness nonprofits, etc.) to help them sell their used gear online. We want all gear to find their way to a new owner as soon as possible.
WHERE DO YOU KEEP/STORE IT?
We have a handful of gear in our garage here in Albuquerque - our home base - but most of our gear is being uploaded by all of you amazing folks who are looking to clean out their closets and garages & get gear to people that just want to play outside.
HOW DO I GET THE GEAR IF I DON'T LIVE NEAR YOU?
Your second-hand gear will end up on your doorstep as soon as possible. Buy it & it's yours. Used, like new gear for you - when you need it.
IF I NEED HELP, WILL I GET A HUMAN?
YES! Our Customer Care team are all real humans standing by, eager to help you with anything! Give us a yell. If we don't get back to you immediately, it means we are probably outside:) We will get back to you as soon as we can.
Reach out to us at support@rerouted.co
Rerouted Policies
WHAT TYPES OF EQUIPMENT DO YOU SELL?
We sell all types of used outdoor gear, from skis to hiking boots, climbing carabiners, clothing from big name brands like Patagonia, Columbia, Mountain Hardwear, and more.
WHAT TYPES OF EQUIPMENT DON’T YOU SELL?
We desperately want to get all useful used gear back outside, but we value your safety even more! For this reason, we currently don't sell safety equipment like helmets, climbing harnesses, and climbing ropes. Unfortunately we can’t guarantee this type of gear’s safety.
CAN I TRY SOMETHING ON?
We definitely want you to only pay for gear that works for you. If it doesn't fit - we have a 3-day, no questions asked, return policy. Just let us know!
Reach out to us at support@rerouted.co
WHAT IF MY GEAR ISN’T WHAT I WANTED? WHAT IS YOUR RETURN POLICY?
If for any reason your purchase isn’t exactly what you expected, you are welcome to take advantage of our 3-day, no questions asked, return policy. Our job is to outfit you with the right gear for your adventure. If we blow it, we will make it right.
Reach out to us at support@rerouted.co